Many boxes need to be ticked during the hiring process to feel confident that you have found the right candidate for the job. By the time you reach the final step, you are ready to sign and onboard your new colleague. However, before you proceed, there is one final and essential step: the reference check. Unfortunately, many companies treat reference checks as a mere formality, a box to tick before making an offer.

Although about 95% of employers use reference checks in their hiring process, many fail to recognise the true value they bring. Reference checks can be perceived as less reliable and more biased than other assessment methods, leading some to rush through or even skip them altogether to expedite the hiring process. However, when conducted properly, reference checks can provide critical insights and should be given the same weight as any other stage in recruitment.

Getting the Most Out of Your Reference Checks

To ensure you derive maximum value from your reference checks, consider the following strategies:

1. Structure Your Questions:
   • Why: A well-structured set of questions ensures you cover all important areas and get comprehensive information.
   • How: Create a template with questions addressing the candidate’s primary responsibilities, unique skills, qualities, training needs, motivation, response to feedback, teamwork abilities, and whether the referee would rehire them. This approach guarantees consistency and thoroughness.
2. Pick Up the Phone and Speak to Referees Directly:
   • Why: Direct conversations allow for follow-up questions and a deeper understanding of the candidate’s strengths and weaknesses.
   • How: Avoid relying solely on written surveys or emails. Engaging in a phone call or face-to-face conversation provides richer, more nuanced information.
3. Ensure the Referee is Available to Talk:
   • Why: Respecting the referee’s time increases the likelihood of a productive conversation.
   • How: Schedule a time that works for both parties. If the referee is busy, arrange to speak when they are more available.
4. Inquire About the Referee’s Relationship with the Candidate:
   • Why: Understanding the nature of their relationship helps evaluate the credibility of their input.
   • How: Ask how long and in what capacity the referee has known the candidate. This context is crucial for assessing the reliability of the feedback.
5. Show Fondness for the Candidate and Describe the Role You Are Hiring For:
   • Why: This encourages the referee to provide detailed and positive feedback.
   • How: Start the conversation by expressing respect for the candidate and explaining the role they are being considered for. This helps the referee provide relevant insights.
6. Avoid Showing Any Scepticism Toward the Candidate:
   • Why: Negative bias can skew the referee’s responses and reflect poorly on your organisation.
   • How: Maintain a neutral and positive tone throughout the conversation. If scepticism is necessary, address it subtly and professionally.
7. Focus Your Questions on Concerns That Need to Be Addressed:
   • Why: Targeted questions help uncover potential weaknesses and areas for improvement.
   • How: Collaborate with your team to identify any areas of concern from the interview process. Ask open-ended questions to cross-check the candidate’s claims and get specific examples.
8. Keep the Conversation to the Point and Avoid Interrupting the Referee:
   • Why: Clear, concise conversations ensure all relevant information is captured.
   • How: Prepare a list of key questions and stick to them. Allow the referee to speak without interruptions and take detailed notes.

The aim of conducting reference checks is to gather a comprehensive understanding of the candidate by verifying the information gathered during the hiring process with the testimonies of their references. The insights provided by the referees should enable us to gain a more profound understanding of the candidate.

By implementing these strategies when conducting reference checks, you will gain confidence in your hiring decision and be prepared to extend an offer to the candidate you believe will be a valuable addition to your team.

Maximise your reference checks with our expert tips. Partner with us for thorough and effective talent acquisition. Contact us today!